Dear valued partner,

Time flies. We have now reached the end of the first quarter of 2026. The integration and collaboration with Conscia are taking increasingly concrete shape. What began as a strategic step is clearly evolving into a strengthened combination of knowledge, scale, and execution power. During our customer day Stronger Together on March 26, we would be pleased to share more with you. The outlook is positive, and the collaboration is becoming more natural and powerful.

At the same time, the digital world remains dynamic and, at times, truly challenging. This quarter as well, we have mitigated several vulnerabilities. Often, this happens behind the scenes, without end users noticing anything—and that is exactly how it should be. Digital resilience requires constant vigilance. It is our responsibility to keep digital backdoors closed and stay ahead of risks, so your organization can continue to operate steadily.

We are also seeing significant movement within the technology landscape. Price changes, evolving partner strategies, and new functionalities are following each other in rapid succession. Together with you, we continuously seek a careful balance between innovation, continuity, and cost control. Price developments in particular—about which you will read more in this newsletter—are impacting budgets. This calls for transparency, sharp focus, and joint decisions about what is truly necessary and where optimization is possible.

For organizations within critical infrastructure, NIS2 is also rapidly approaching. This European legislation has now been firmly embedded in our Products and Services Catalog, so you do not have to reinvent the wheel for each service. In addition, we have developed a targeted approach at the executive and board level, focused on awareness and demonstrable accountability. After all, cyber resilience is not just an IT issue, but a matter of governance. Personally, I am proud of our colleagues who dedicate themselves daily to the stability and continuity of your ICT environment. Their work is often invisible, but of great importance.

I would like to give special mention to our e-Health teams. Our Multidisciplinary Consultation (MDO) as a Service is now being rolled out nationwide and directly contributes to oncology care processes—literally at the heart of healthcare. This is where technology makes an impact.

Thank you for the trust you continue to place in us. We will keep building—stronger together.

Kind regards,
Emile Stam
CEO Open Line – part of Conscia

Conscia & Open Line: Stronger Together in Security with MDR Services

Since the acquisition by Conscia, we have been working to further strengthen our security services. Both Open Line and Conscia have strong security capabilities, including their own Security Operations Center (SOC) and managed security services. Open Line’s SOC remains an important foundation of our service delivery. At the same time, we are exploring how to combine the knowledge, technology, and services of both organizations to better protect customers against cyber threats.

One of the services we are currently exploring is Conscia’s Managed Detection & Response (MDR) service. This service focuses on 24/7 monitoring, detection, and (if desired, fully automated) response to cyber threats, where specialized security analysts and advanced tooling work together to quickly identify and mitigate incidents. Conscia’s MDR capabilities therefore form a valuable addition to Open Line’s existing security services.

For organizations in the healthcare sector, the Z-CERT MDR service is particularly relevant. This service has been developed in collaboration with Z-CERT, the cybersecurity expertise center for the Dutch healthcare sector, and focuses on threats specific to healthcare organizations.

In the coming period, we will assess how these MDR services can best be integrated into Open Line’s portfolio. As soon as more clarity is available, we will of course inform our customers. Our goal remains the same: to help organizations keep their IT environments secure and continuously available.

how AI is transforming work

For years, data-driven work primarily meant dashboards and reports. Data helped organizations understand what was happening in processes and performance. With the rise of generative AI, this is rapidly changing. Instead of reading reports, employees can now ask questions directly to their data. Generative AI combines information from different systems and provides immediate answers—not as static reports, but as interactive conversations. This creates a new way of working, where information becomes available faster for decision-making.

The next step is already emerging. AI is no longer just answering questions; it is increasingly supporting processes actively. This development is often referred to as agentic AI. By connecting systems and defining workflows, AI can gather information, perform analyses, and prepare or even automate process steps. Think of compiling reports, analyzing customer information, or preparing operational decisions.

AI is therefore shifting from an analysis tool to a digital assistant that actively collaborates within the organization. For organizations that have their data well in order, this next step is approaching quickly. It requires strong data management, clear data governance, and sufficient data literacy within the organization. By applying generative AI in a controlled way within your own data environment, sensitive information remains protected and it stays transparent where answers originate from. The question is no longer if AI will become part of the workplace, but how quickly organizations will learn to collaborate with their new digital colleague.

Would you like to know what this could mean for your organization? We are happy to think along with you.

#Did you know that Open Line has its own sovereign generative AI solution, enabling us to work together with our clients on concrete use cases?

#Did you also know that Open Line was present at the World AI Cannes Festival, one of the largest AI events in Europe? If you would like to hear about the latest trends and developments from this event in person, we would be happy to visit and share our insights with you.